Frequently Asked Questions

What is Surrey Cloud Services? 

Surrey Cloud Services provides private cloud storage and local Nextcloud-based systems for individuals and businesses who want more control over their data and where it is stored. 

What is Nextcloud? 

Nextcloud is a private cloud platform that lets you store, access, and share files securely from any device. It works similarly to services like Google Drive, but it can be hosted privately. 

What is a Local Nextcloud Server? 

A Local Nextcloud Appliance is a dedicated system installed at your home or business that runs your private cloud storage locally. It gives you full control over your data and where it is physically stored. 

Is my data private? 

Yes. Your data is private and only accessible to you and the people you choose. It is not used for advertising or data profiling. 

Can I access my files remotely? 

Yes. You can securely access your files from anywhere with an internet connection, whether you are using hosted cloud storage or a local appliance with remote access enabled. 

Do you provide backup services? 

Yes. Backup services are included as standard for VPS and can be provided for  local systems to help protect your data and allow recovery if needed. 

Who is this service for? 

Our services are suitable for both home users and businesses who want private, secure, and controllable cloud storage without relying fully on large cloud providers. 

Where are you based? 

We are based in Surrey, UK, and provide services to customers locally and worldwide, including remote setup and support.